Quality Pet Care You Can Trust
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FAQ

Q: Will I have the same walker/sitter every time Walk! ATX services my house?
A: The short answer is yes. We strive to keep things as consistent as possible for you and your pets. We understand the importance of developing a routine and having a personal relationship with our clients and their pets. At our initial meet and greet, your primary sitter will accompany a manager. Your primary walker will be in touch with you each visit via text. In the event they are sick or out of town, we will notify you before your visit which sitter will be substituting and forward you a link to their sitter profile. Service will continue uninterrupted!

Q: How do you handle access to the residence?
A:At our initial consult, we will need two copies of your house key and one key fob if necessary to access your residence. One copy of the house key stays on file at our HQ, and the other is checked out (along with the fob, if applicable) to your primary sitter. If you require after-hours service and your building has a fob or electronic key, we may ask that you purchase a lockbox, so your secondary sitter will have access to the residence in case of emergency.

Q: Do you take aggressive dogs?
A: We are not able to take any HUMAN aggressive dogs, but we can do solo walks with pups who don’t do well with other dogs.

Q: What sets Walk! ATX above other pet services?
A: There is no short answer to this question, but we’ll try to highlight some of the many things that set us apart from the rest! One of the most essential differences is that once you’re onboarded with us, you have access to 24/7 support. Day or night – if there is an emergency you will be able to text or call, and we’ll be there to help you through whatever the issue may be. Once you’re in, you’re part of our pack!

We are your one-stop shop for all things pet care. We do bathing, walks, pet sitting, boarding, day camp, training, nutrition advice, hikes, care for elderly dogs, and take care of cats, chickens, small animals, reptiles, you name it!

In addition to our wide variety of services, we are locally-owned and operated by career pet professionals. We set our standards extremely high and only hire the most passionate and experienced staff. Everyone is a W2 employee of Walk ATX, and we don’t have any independent contractors. We are fully insured and bonded, and all our staff members are background checked and cleared.

We are also one of the only services that offer boarding in a home setting as well as a variety of in-home pet sitting packages, so we have a solution to fit every household!

Last but not least – speaking from the heart here – I (Britton Danton – Owner/operator) have been caring for animals my whole life. I started this business as a young kid (18 years old), and it’s grown with me. I would do anything to make sure all my clients and their animals are happy and safe before I sleep at night. It’s an absolute dream to be able to do what I do every day, and I am incredibly grateful for the gift!

Q. Can I request a specific time for visits/walks?
A.We usually set a two-hour preferred time window in your client notes. For young puppies and clients who choose to schedule two daytime visits, we do accommodate a 1-hour range.

Q. What are the benefits of a group dog walk? Why would I want my pup to walk in a pack as opposed to solo?
A. Every dog is different, and for some dogs, it ends up being more appropriate for them to walk solo with us. In general, though, dogs are social animals, and the pack mentality comes naturally when appropriately introduced. All of our walkers are highly-experienced and trained to listen and watch our pack for body language and cues. This supervision, with an added forward momentum (giving them a purpose to accomplish together, a “job”) does wonders for a dog’s mental wellbeing. We want to see our dogs succeed, and we will take gradual steps to work them into our groups to ensure they’re comfortable and having fun! There are many other benefits of walking in a group. If you’d like to get more info to see if pack walks are a good option for your pup, please give us a call!

Q. My dog has special needs. What are your accommodations for elderly or disabled pets?
A. We have experience with a wide range of medical conditions and disabilities in animals. We can administer insulin, help elderly dogs outside to use the restroom, adhere to medication schedules, administer first aid, and much more. If your animal has any special needs, mention them to us during our consultation so that we can keep consistent with your routine.

Q. What is your emergency protocol?
A. If there is an emergency at your residence, we will contact you immediately to see how you would like us to handle it. If we can’t get a hold of you, we will call your secondary and emergency contacts. If an emergency should arise with your animal one of our team leads (who are first aid and animal CPR certified) will be called, and the nearest one will come to triage the situation. If your pet needs more help than we can give them, we will rush them to the nearest vet clinic and call you on the way to explain the situation. Fortunately, we have not had many emergencies because of our rigorous safety protocols and knowledgeable staff. However, we pride ourselves in responding effectively and calmly.

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